Returns
DAMAGES / INCORRECT DELIVERY
If you receive damaged or incorrect tiles you will need to inform Tile Mountain within 2 working days from delivery. We will endeavour to send replacements as quickly as possible.
LEFTOVERS
We will refund any unopened boxes within 28 days of the date of delivery. Unfortunately we cannot accept returns on any perishable items ie. adhesives and grouts. The customer will be responsible for organising the return of the goods to our main distribution warehouse. The refund will be processed within 3-5 working days following our receipt of the return.
CHANGE OF CHOICE
The customer will have the right to return all unperishable goods if they are not happy with their selection. The goods must be returned in the original packaging to our main distribution warehouse and the customer will be responsible for arranging transport and insurance of goods. This must be done within 28 days of receiving the order. Refunds will be processed within 5 working days following our receipt of the return, original delivery costs will not be refunded.
SPECIAL ORDERS
Items that have been specially ordered for a customers’ specific needs cannot be returned for a refund.